It's not our policy

Yesterday I misplaced my fortnightly train ticket. I searched all my bags including Cara's and to no avail. Gone. I have no idea how, it's a total mystery.

I did however have the receipt in my wallet. $62 (that converts to US$65.86, 40UKPounds, 5,716 Kenyan Shillings, 10,267 Nigerian Naira and 187.66 Turkmenistan New Manats)

After being sent to the Station Master by the ticket seller I was told my ticket was considered lost as if it where cash.

'If you lost a fifty dollar note you wouldn't expect it to be replaced' he told me.

I immediately came back with, ‘If I lost $50 I wouldn’t have a receipt’.

‘It’s not our policy to replace tickets based on a receipt’.

After a little sweet talk from me, he very kindly gave me a blue replacement ticket until the 23rd (same as the lost ticket). But I still walked out of the office thinking how ridiculous it is to give receipts but them to mean nothing. Every other business in the world has to honour the receipt, why not Rail Corp?