Golf plated printers

I have a bit of an issue with a business changing you an unreasonable amount of money.

I know this seems like a redundant statement but please let me explain.

As you may be aware my dog Cara has been missing for a while (since April 1st). This has meant that I have been doing an inordinate amount of colour copying and printing. This has forced me to shop around for a supplier with rates that please the budget and produce a product that pleases the eye.

I always used to be a fan on Kwik Kopy. When I was the editor of the Alpaca Hmmm… I used them for all my printing needs, I even took business to them from companies I was working for when they were anything but close. But these days I will NOT use them. Here’s why.

They print things and charge a rate that is somewhat premium conpared to some other printing houses. They have to receive files in a format, be it a MSWord or .pdf, whatever, in order to print the job. Am I correct in making this assumption about what they do? If they don’t receive a file, be it by email or USB stick thingy, they are UNABLE to do the job.

Why then, do they feel it appropriate to charge a fee to open a file? $10 for a word file and $5 for a .pdf. These charges are before you even have anything on paper. How long does it take to open a file?

It confuses me.

Would you pay a non-refundable $5 or $10 fee to use a basket in a supermarket?
Would a petrol station get away with a surcharge to get the fuel out of the hole in the ground to the car tank?
Would a café survive long if the started charging a ‘washing up’ fee?

These things are built into the price of the service being provided. So why oh why, does this printing place think it’s OK to charge you extra for something they have to do in order to serve you.

I’d really appreciate your thoughts on this one.

Would you pay the extra fee or go somewhere that doesn’t charge to open the file?