Retail Therapy

On Wednesday last week I took Bessie for a little jaunt down to Victoria. The intention was to see Little and maybe hire a motorbike and have a look at the Great Ocean Road. The motorbike didn’t happen and as it turned out I had a bit of a bug, so I wasn’t feeling on top form, so even if it hadn’t have fallen through I wouldn’t have been able to ride anyway.

I helped Wynnie out in her shop for three days.

Wynnie is also known as Sally, or Little Sally. She’s my sister or rather my step-sister. My Muv was also Sally, so when we moved in with the step family, Muv was Big Sally, Little was...well, little. She’s still petit, but not so little, being my big sister ;-)

She has a used furniture store in the Dandenong’s township of Emerald. Wynnies Used Furniture is housed in a old stable with a beautiful pressed tin ceiling. Everyday, except Monday, she opens up at 10am by placing piece on the grass outside under the awning. She dresses a mannequin up in clothing to suit the weather and places her in a position to watch over the roadside stock. At five PM she brings the goodies that haven’t sold back in and locks up. After the shop shuts, she does the odd house clearance or delivery, pretty much every night.

On a Saturday she rises before the sun and jumps in her beaten up white van with her three legged dog, Peg and drives for thirty minutes to a different town to go around the garage sales to see if anything worth having is on offer before getting back to Emerald to open the shop at 10am.

After doing all this, she also tarts up new stock items and deals with members of the general public.

And this is where I really take my hat off to her, not that I don’t admire everything else as well, but I’ve worked retail in my time and I’ll confess to hating it.

One customer, I’ll call her Fleur, because I can’t remember her real name. She’s been going into Wynnie’s for nearly three years and telling the same long winded sob stories about doing the lounge in blue and the bedroom in green.

I was sat behind the counter writing up the last sale, when Little handed me a note: Don’t get into a conversation with the woman in the front room, she’ll talk at you for hours.
Suddenly the woman was standing in front of the counter asking Little if she had something or other in green, because she was renovating the bedroom in bedroom. While she was banging on, Sally very discreetly picked up her mobile phone and flicked it open. Without taking her eyes off the customer and all the time nodding and making affirmative noises dialled a number with her thumb.

The shop phone rang.

I picked it up passed it to over. ‘Good Afternoon, Wynnie’s Used Furniture. Yes, we do do house clearances...’ The one sided conversation continued as a disappointed Fleur wandered towards the door.

Little raised her hand, waved and smiled. Fleur looked back just before stepping out into the sunshine.

I had trouble keeping a straight face as Little clicked the phone off and put it on the desk as she said, ‘she has never brought anything.’

It was all class, a fabulous way to get rid of the annoying customer that EVERY shopkeeper has encountered, and such a polite way to do it considering she must be exhausted.